Shipping policy
Thank you for shopping with Harumiq. We are committed to delivering your order safely and efficiently. Please review our shipping policy below.
Order Processing Time
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Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
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Orders placed on weekends or holidays will be processed on the next business day.
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During peak shopping seasons or promotional events, processing times may be slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Shipping Destinations
We currently ship to the United States, Canada, the United Kingdom, Australia, New Zealand, and most countries within Europe.
If your country is not available at checkout, please contact us at service@harumiq.com to confirm shipping availability.
Estimated Delivery Times
Estimated delivery times begin after your order has been processed.
| Destination | Estimated Delivery Time |
|---|---|
| United States | 5–10 Business Days |
| Canada | 7–12 Business Days |
| United Kingdom | 6–10 Business Days |
| Europe | 7–15 Business Days |
| Australia & New Zealand | 8–15 Business Days |
| Other International Locations | 10–20 Business Days |
Please note that these are estimated delivery times and may vary due to customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout based on your shipping destination and order value.
We may offer free shipping promotions on qualifying orders. Any applicable free shipping offer will be displayed during checkout.
Order Tracking
Once your package has been shipped, you will receive an email containing a tracking number.
Please allow 24–48 hours for the tracking information to become available after receiving your shipping confirmation.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error after placing your order, please contact us as soon as possible at service@harumiq.com. We will do our best to update your address before the order ships, but we cannot guarantee changes once the order has been processed.
Harumiq is not responsible for delays or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.
Lost, Delayed, or Damaged Packages
If your package is significantly delayed, lost in transit, or arrives damaged, please contact us immediately.
Email: service@harumiq.com
To help us resolve the issue quickly, please include:
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Your order number
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A description of the issue
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Photos of any damaged items or packaging (if applicable)
We will work directly with the shipping carrier to investigate and provide an appropriate solution.
Customs Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated.
Failed Delivery & Returned Packages
If a package is returned to us because of:
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An incorrect shipping address
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Failure to collect the package
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Refusal to accept delivery
The customer may be responsible for any additional shipping charges required to resend the order.
Contact Us
If you have any questions regarding shipping or delivery, please contact us.
Email: service@harumiq.com
Phone: +1 (623) 236-3014
Business Address:
Harumiq Customer Service
9015 W Union Hills Dr, Ste 107
Peoria, AZ 85382
United States