Refund policy

Return & Refund Policy

At Harumiq, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be unused, unworn, and in the same condition as received.
Include all original tags and packaging.
Be accompanied by the original receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact our Customer Support team before sending your item back.

Email: service@harumiq.com

Once your return request is approved, we will provide detailed return instructions, including the return shipping address if applicable. Returns sent without prior authorization may not be accepted.

Return Mailing Address

Harumiq Returns Center
9015 W Union Hills Dr, Ste 107
Peoria, AZ 85382
United States

Customer Service Phone

+1 (623) 236-3014

Return Shipping

If the return is due to our error (such as receiving a defective, damaged, or incorrect item), we will cover the return shipping costs.
For returns due to personal reasons (such as ordering the wrong size, changing your mind, or purchasing the wrong item), the customer is responsible for the return shipping costs unless otherwise stated.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery at service@harumiq.com with:

Your order number
A description of the issue
Clear photos of the product and packaging

We will review your case promptly and provide an appropriate solution, including a replacement, exchange, or full refund when applicable.

Non-Returnable Items

The following items are not eligible for return:

Personalized or custom-made products
Gift cards
Clearance or final sale items (unless defective)
Products damaged through misuse, improper care, or normal wear and tear

If you are unsure whether your item qualifies for a return, please contact us before initiating the process.

Exchanges

If you would like to exchange an item, we recommend returning the original item first. Once your return has been approved, you may place a new order for the desired product. This is the fastest way to receive your replacement.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving your goods without providing a reason, in accordance with applicable consumer protection laws.

Returned items must be unused, in their original condition, with tags attached, and include the original packaging and proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

Your refund will be issued to your original payment method.
Refunds are typically processed within 10 business days after approval.
Depending on your bank or credit card provider, it may take additional time for the funds to appear in your account.

If you have not received your refund within 15 business days after approval, please contact us at service@harumiq.com.